List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Investigate the knowledge management system | 1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation 1.2 Interview the client and staff to determine information requirements 1.3 Identify frequently requested information 1.4 Create a structure for organising that information 1.5 Document the structure and forward to the appropriate person for approval |
2. Create a knowledge management system | 2.1 Retrieve the identified information 2.2 Organise information to follow the approved structure 2.3 Document the information structure |
3. Distribute and monitor knowledge management system documentation | 3.1 Distribute knowledge management system documentation to the client and staff 3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes 3.3 Monitor the use of the knowledge management system to determine its effectiveness 3.4 Make changes to the knowledge management system 3.5 Make knowledge management system documentation available 3.6 Implement and monitor process improvements |
Evidence of the ability to:
monitor existing knowledge management systems
implement strategies to improve a new, or existing, knowledge management system.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline current practices for information management within an organisation
identify the information sources available within an organisation
recognise current knowledge management systems
explain database structures and their construction
outline procedures for monitoring and reviewing knowledge managements systems.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:
industry software packages
organisational databases
information requirements
information repositories
current knowledge management system(s).
Assessors must satisfy NVR/AQTF assessor requirements.